At Cruisetrip Packages, we strive to provide you with the best cruise booking experience possible. However, we understand that plans may change, and you may need to modify or cancel your booking. This Refund Policy outlines the terms and conditions for refunds on cruise bookings made through our website.
Cancellation and Refund Eligibility
The eligibility for a refund is determined by the particular cancellation policy set forth by the cruise line. Each cruise line has its own set of terms regarding refunds, cancellation fees, and refund timelines, which may vary based on the type of fare you booked, how close you are to the sailing date, and other factors. We highly recommend reviewing the cruise line’s cancellation policy before booking.
Generally:
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Full Refund: You may be eligible for a full refund if you cancel within the "penalty-free" window, which varies depending on the cruise line and fare type.
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Partial Refund: A partial refund may be available if you cancel after the penalty-free period, but before the final deadline set by the cruise line. Cancellation fees may apply.
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Non-refundable: Some discounted or promotional fares may be non-refundable. Please verify before booking.
How to Request a Refund
To request a refund, you must submit a written cancellation request through our website or by contacting our customer support team at contact@cruisetrippackages.com. Once we receive your request, we will initiate the refund process based on the cruise line’s policies.
Refund Process
Processing Time: Refunds are processed according to the cruise line's terms. It typically takes 7-10 business days for the refund to reflect on your payment method, though some cases may take longer.
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Refund Method:
The original payment method used for the reservation will be used to provide refunds. Financial institution delays are not our responsibility.
Non-refundable Fees
Certain fees, including but not limited to booking fees, taxes, port fees, and insurance, may not be eligible for a refund.
Force Majeure
No refunds will be issued for cancellations or interruptions caused by unforeseen circumstances such as natural disasters, pandemics, or government restrictions. In such cases, the cruise line’s policies will apply.
For questions or assistance with cancellations and refunds, please contact us at contact@cruisetrippackages.com.
